12 Questions to Ask if You're Hiring a House Cleaner
In today's busy world, getting help with your house cleaning has become more of a necessity than a luxury for many Airdrie & Cochrane Families. Hiring a cleaning service should enure that your home is excellently maintained by trained experts, giving you the gift of time. And whether it's your first time or you've worked with a service before there are some standard questions you should be asking.
Hiring a cleaning service can be daunting, and with so many options it can be hard to know where to begin. A great place to start is by asking family, friends and neighbors for recommendations, alternatively you can search Google, Yelp or Facebook for cleaning services in your local area and check out their listings, websites & pages for reviews and ratings. If you're using Facebook, scroll through their page, this can give you a sense of who the company is, their quality of work and what value they offer you as the client. If the company has a website, look at that, you'll often find a lot more information, including things like mission statements and full service lists. Service lists will give you a full list of what is included in your appointment. Do their services match your needs? If so, add them to a short list of companies to contact.
Once you've narrowed down your list of potential service providers, contact each of them, by phone, email, Facebook, or their website. Many companies offer free in home estimates, if they do, be sure to take advantage, by doing so, you help to ensure a more accurate quote and the teams that are sent, can be better prepared with the proper equipment and supplies to properly service your home. Your in home estimate is a great time to ask a few important questions of the service provider.
1) How do you set your rates?
Companies can choose multiple ways to set their rates. During your in home estimate a company should be giving you an estimate of how long it will take to clean your home, and the number of cleaners they will be sending to your home. If they charge hourly, find our how they structure their hours and what the estimated cost will be for your initial service and then subsequent services if you're booking ongoing services. Find out if the company has a "do not exceed" policy, where you can cap the number of hours to be used for your service. Are there ways to make the service more focused or customized to fit within a budget, should you have one?
At Double C Cleaning Services, we charge hourly rates, based upon the type of cleaning required, and the number of cleaners present. When you receive an invoice it will show the total labour hours used for your service, which means: # of actual hours x # of cleaners = total labour hours.
We offer flexibility in your services as well, you can choose whether we have a hard limit on the time booked or if you want us to get it all done, all the way. Either way we will ensure our standard of excellence is met every time.
2) Do you do a record check on your employees?
Most reputable companies will perform criminal record checks on their employees, helping to ensure both the company and you know who is entering your home. Keep in mind, if you are hiring an individual over a company you are assuming the role of their employer and are thereby responsible for any record checks. A company should also be able to tell you if the same team will be attending your house each time.
Double C Cleaning Services does a criminal record check on all of our employees, ensuring the safety of you, your family and your home. We will also be sending the same team to your home for each service, unless we are training a new hire, in which case we may have a team member switch out. Should any changes be made to the team servicing your home, you will be notified as early as possible prior to your service.
3) Are you insured & bonded?
A profession company should have liability insurance and possibly a bond in place to protect both themselves and you in the event that something is broken, damaged, taken or should a job not be able to be completed, though you have already paid for the services. There should also be a standard procedure in place for all of these situations, having this can give you peace of mind when hiring someone to come in and clean your home.
Double C Cleaning Services has General Liability Insurance including employee dishonesty, so in the event that the unthinkable happens, we will ensure that your item(s) are replaced or reparations are made. We are also in the process of securing a Bond for our services as well. This is a great time to let us know of any items that require special treatment or attention.
4) Do you carry Worker's Compensation?
Most Alberta employers are required to carry Worker's Compensation Coverage for their workers, this protects them, the workers, and you in the event that an injury should occur while in your home.
Double C Cleaning Services ensures that all of our employees are covered before they step into your home.
5) Do you bring cleaning supplies & equipment?
A company may bring both the cleaning supplies and equipment, just the equipment, or they may have you supply all supplies & equipment. Each option should reflect in the pricing of your services, it is up to you to decide what fits your needs best.
Double C Cleaning Services brings all of the cleaning supplies and equipment to service your home. Part of the reason for an in-home estimate is to ensure that we can have all of the required cleaners & tools for your service with us when we enter your home, helping our teams to be efficient in their services. All of our supplies and equipment are sanitized between services helping to minimize cross transfer of any possible germs. As an added safety measure all of our staff members are masked, gloved & wear shoe covers while in your home. For a full list our our cleaning supplies click here.
6) Do you have a Satisfaction Guarantee?
A company valuing improvement will want to hear your feedback and suggestions, and provide you with an opportunity to have things corrected should you be unhappy with any part of your service. A company should be open and available for you to communicate with them by phone or email to ensure your cleaning needs are being met.
Double C Cleaning Services offers a 100% Customer Satisfaction Guarantee, if you are unhappy with any part of your service, let us know within 24 hours and we will return and fix it for FREE.
We LOVE to hear from our customers! We want to know how we are doing, and we love to grow and improve! Have a method you'd like us to try? Is there a product you love and recommend? Please let us know! Happy with our services? Leave a review!
7) How will you gain access to my home?
Every company has different methods for entry, some options include, leaving a key (either under a mat or planter or having an extra one cut for the cleaning company to hang onto), setting up a separate entry code for your keypad, or being home to facilitate access.
Double C Cleaning Services works directly with homeowners to arrange access based on the clients preference. When keys are left with us, they are secured until the day of service, at which time they are issued to the service team, to be returned at the end of the day. All keys are logged in and out. All door entry codes are recorded in a secure file and only given to the team accessing your home, generally this is the same team each service, on the day of service. Entry codes are stored in a secure folder on the Team Leaders Phone only.
8) What should I do with my pet?
Every company will have their own methods and requirements regarding pets, some may ask to do an introduction prior to your first clean, some may ask you to crate or place your pet in a safe space during your service. You may also want to ask if there are any additional fees for cleaning a home with pets.
Double C Cleaning Services believes that you know your pets, though we can't wait to! We always follow the owners and your pets lead when cleaning your home, yours and their preferences are the determining factor as to how we handle your pets. Because our rates are calculated hourly there is no need for us to charge additional fees for cleaning homes with pets, as costs are calculated based on the time required to clean pet hair, etc in your home.
9) What services are included?
Ask what is included in a routine service, determine if it fits your needs. If not, can you add or take away different items from the service list? Determine what you want your cleaners to focus on, be sure to clearly communicate your needs as this may affect the cost of your service.
Double C Cleaning Services offers multiple styles of residential cleaning, including Basic Cleaning, Deep Cleaning, Move - in / Move - out Cleaning, and Residential Post Construction Cleaning. For a full list of what each of these services includes click here.
10) Do I have to sign a contract?
Some companies may require you to sign a service contract to secure ongoing services with them. Some companies may offer a discount for subscribing to a term or contract. Find out if this is required, and if so, are there penalties should you cancel your services? How do you go about cancelling should you need or want to?
Double C Cleaning Services does not require contracts for any of our services. We offer a monthly prepayment option to all of our biweekly and weekly clients, pay your full months cleaning by the 1st of the month and receive a 10% discount on your services. All of these contracts are month to month, and Double C guarantees the fulfillment of all paid appointments.
11) What is your cancellation policy?
Every company will have a cancellation and lockout policy. Ask what theirs is, what amount of time is required to cancel or reschedule an appointment? Is there a charge if this condition is not met? What, if any, is the charge in the event that a team cannot gain access to your home for your service appointment?
Double C Cleaning Services asks that customers provide a minimum of 24 hours notice in the event that you need to cancel or reschedule your service. In the event that you are unable to give us 48 hours notice, a fee of $25 may be applicable and will be assessed at the time of cancellation. In the event of a lockout, a lockout fee of $45 will be applied to your next service appointment. For our full policy click here.
12) Can I get all of this in writing?
Remember, you are letting someone into your home, getting as many details in writing as possible helps to clarify communications and expectations, as well as avoid possible disagreements down the line.
Double C Cleaning Services believes in transparency, you will receive a copy of all of our policies and procedures upon the booking of your first service appointment, whether you're booking one-time or ongoing services, we want you to feel at home with us in your home.